Managing the Case Load

Case Management is the set of core business processes that support the General Counsel mission.    The case management process involves collaboration across multiple participants, numerous reviews and approvals, and meeting statutory deadlines.  Effectively executing on these processes is paramount to the overall success of the organization.   Unfortunately, many of these processes often lack effective systems and are either manual or rely on some combination of email, spreadsheets, and phone calls.   Paper or email-based case management typically results in:

• Lack of visibility
• Missed deadlines
• No ability to prioritize work
• Lack of executive dashboards
• Dependence on IT for generating reports

Case Management can be classified into three distinct variations: administrative, litigative, and investigative.   Administrative case management includes common processes such as FOIA requests, correspondence management, and congressional requests; litigative case management consists of the collaborative activities supporting legal case work performed by attorneys; and investigative case management coordinates the investigation process - from incident or allegation through adjudication.   While each of these case management functions have unique characteristics, the core underlying business process is similar.    Most case management processes consist of:

In order to achieve success across case management processes, TMA should consider an effective, easy to use technology system that:

• Automates the case management process
• Provides complete case visibility
• Provides easy to access reports for leadership  

The HandySoft BizFlow software suite can provide this Case Management technology solution.   With close to a half million government users ranging from the highest level of National Security, the Department of Defense, and a dominant presence across civilian agencies, HandySoft BizFlow is a highly-trusted process automation solution representing a marriage of the most mature and innovative enterprise Business Process Management (BPM) qualities that will meet the General Counsel's case management needs.

BizFlow  is a complete package of all the capabilities needed to automate case processes and improve collaboration, productivity, visibility and control over core business processes including:

BizFlow BPM - BizFlow BPM provides tools to delivers a robust platform for designing and executing business processes.  BizFlow's process modeler allows simple design & simulation of your business process in a zero-coding, drag and drop environment.

BizFlow® - Process Modeling with Embedded BPMN

BizFlow WebMaker:
Rich user interfaces and forms between the end user and the business process are the tipping point for success in any given BPM project. The most time-intensive part of designing effective business forms are integrating process and business databases and/or systems to achieve cross-functional/organizational web applications.

BizFlow Advanced Reporting, a wizard-driven reporting engine;  Simple, quick, and powerful.

BizFlow Advance Reporting (BAR), a part of the BizFlow BPM Suite, provides enterprise level on-demand reporting that drives process, operational, and market data into robust, visual reports. Integrating BAR with your back-end business data sources along with the ability to incorporate BizFlow process data allow you to achieve a one-stop business and process data decision support.