Collaboration, Unstructured & Social BPM

BizFlow® Plus is a full featured BPM solution platform delivering collaboration, unstructured and social BPM through OfficeEngine™.

TWO FUNDAMENTAL ASPECTS OF PROCESSES

Structured (“Check the Box”) – You can define and model all workflow activities and their associated rules before process execution. Process participants essentially check the box to review/approve/complete work assignments. Examples include: Accounts Payable, Procurement, Lending, Claims, T&E and Customer Enrollment. These activities are generally operationally-driven, are well-defined, regulated, or rigid – few changes to none, and are expected to deliver quantitative and predictable results. Innovation, creativity, or working outside-the-box is often not desired in this type of activity.

Unstructured (“Dynamic”) – You know where the process starts and ends, but the steps in between depend largely on who is asking and what is being asked. Process participants are largely knowledge workers who need flexibility to analyze/collaborate to get work done. Process scenarios include: Budgeting, Policy Development, Correspondence Management, Action Tracking and Project Management. Unstructured aspects of a process often handle strategic or exceptional situations, encourage collaboration and creative thinking, are adaptive to changes, responsive to circumstances, and require self-reliance with minimal IT dependency.

Most work falls somewhere between these two extremes, many times requiring the ability to utilize unstructured or dynamic tasking to complete a structured workflow.

The BPM marketplace is populated with products that provide customers capabilities for process modeling, simulation, execution and optimization of structured business processes.

However, they fall short when you need to quickly create applications that execute dynamic processes with the value of both structured and unstructured work.

BIZFLOW® OFFICEENGINE™ DELIVERS DYNAMIC BPM

BizFlow® OfficeEngine makes your structured processes social and collaborative to deliver more creative results. Its ready to execute model enables your knowledge workers to collaborate with multiple parties from day one of the BizFlow installation.

With BizFlow OfficeEngine you can use BizFlow to take two approaches to process execution:

• Traditional Approach: Discover (Requirements) → Define (Model, Rules) → Execute (Deploy) → Optimize (Analyze, Improve)
• Dynamic Approach: Execute (Deploy Dynamically) → Evolve (Analyze, Improve) → Add Structure (Model) → Execute (Deploy in Structured/Dynamic Process Definition)

The dynamic approach is more like email – lacking an existing structure beyond knowing key participants and essential roles but having the ability to assign work and adapt based upon the needs of the task. However, unlike email, BizFlow OfficeEngine offers the value proposition of a structured BPM solution: visibility, control and accountability.

With BizFlow® OfficeEngine™ you can:

• Start a new dynamic business process right away without prior design or modeling
• Give users freedom to determine who does what, when and how
• Allow knowledge workers to take control of their workflow scenarios without dependence on IT
• Incorporate Microsoft Outlook to kick-off workflows directly from email, turning conversations into a reusable process

See case studies:

• Nuclear Regulatory Commission – Electronic Document and Action Tracking System
• South Australia Department of the Premier and Cabinet – Electronic Cabinet Online System for Case Management

If the unstructured nature of your business process undermines quick/efficient modeling, then use BizFlow® OfficeEngine™. OfficeEngine comes with BizFlow.

Get started. Contact us for a demonstration today.