Customer Support

As a customer or partner, you will receive support from HandySoft Customer Support. Our team has on average 10-years experience with BizFlow in areas of support and R&D. The team includes true experts in BizFlow functionality, configuration and implementation.

For direct customers HandySoft provides first, second, and third-level support. For indirect customers, HandySoft provides second and third-level support.

For your convenience and speed of service, HandySoft provides a Web-based ticketing system for logging and tracking your tickets through to resolution. It includes automated escalation and alerts. The Customer Support Portal also provides you with a variety of on-demand technical resources including white papers, solution blueprints, configuration guides, best practices and "how to" supplemental guides.

For second and third levels of support, we will closely cooperate with you to identify the source of the error, create a reproducible test case, document the details of the error, and provide fixes, patches, and/or workarounds.

We expect all customer and partner technical support staff to receive training so that both your team and our team work more effectively and efficiently together. Please go to training to learn more.

We want you to know that we will always be there to provide you support and best practices. We wish to help you in every way to be successful.

Global Technical Support

Customer and partner Authorized Technical Contacts (ATCs) use this support site and ticketing system to log technical support requests, feature requests, and bug reports. Log in »

Notice: The support site is intended for access for any use only by current authorized HandySoft licensees, and each authorized user is responsible for not providing their access information to unauthorized users. HandySoft is not, by making this website available, modifying or amending the terms of any HandySoft software license or other agreement.