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Case Study: Naval Special Warfare Government Purchase Card Process

NSWG4's award winning automated purchase card system went live within six months and reduced ordering cycle time from over 6 days to less than 3, created 100% auditability, and freed up 6.3 man-years.

South Australia Dept of the Premier and Cabinet

Based in Adelaide, the Department of the Premier and Cabinet (DPC) is the principal government agency in South Australia, a state with about 1.5 million people. Cabinet Office, a division of DPC, supports the implementation of South Australia’s Strategic Plan, coordinates and advises on policy development, and has overarching responsibility for federal-state relations. In preparing Cabinet Submissions and Notes and the associated policy briefings for the Premier and Ministers, Cabinet Office handled a massive amount of paper. For example, thirty (30) copies of a normal Cabinet Submission were required, together with the original, in a Cabinet Submission file cover. Twenty-three (23) copies in the case of a Cabinet Note. This paper circulation caused missed deadlines and security breaches. DPC issued a tender for a “Electronic Cabinet Online (ECO) Project” to develop a system creating a paperless environment for Cabinet proceedings. DCP selected BizFlow® BPM and OfficeEngine™ from HandySoft as the foundation for the ECO Project. Now all policy development and case management for 40,000 government employees runs through BizFlow.

Case Study: Department of Labor - Grant Management

In 2000 the Department of Labor’s Employment and Training Administration (ETA) started developing grant modules to automate many of the tasks required to initiate, review, execute and close grants. By 2004, DOL realized that although it had automated many aspects of the grant process, there were still many manual, paper-driven steps. There was no one holistic approach or one all encompassing fabric for grants management. In order to meet the PMA as well as Office of Management and Budget directives on grant making, DOL created the e-Grants project to tackle the issue. Using BizFlow DOL will streamline all types of grants, including discretionary, sole source, non-competitive, and earmarked through the pre-award, award, post-award, and close-out.

Case Study: HHS uses BizFlow for HR Management and Tracking

As part of its Workforce Restructuring Plan in 2004, the Department of Health and Human Services (HHS) created the Enterprise Workflow Information Tracking System (EWITS). The BizFlow®-based EWITS application will be used for all HR recruiting activities. EWITS integrates BizFlow with PeopleSoft HRMS, Monster Government Solutions' QuickHire, and other applications to create a seamless recruiting process infrastructure. Applying BizFlow was estimated to be 47% less costly than modifying the legacy HR management systems and could be implemented a year sooner. Additional reasons to go with BizFlow versus upgrading the legacy system include easier customization and transportability to other HR management systems. One result of the effort was OMB's decision to name HHS as one of five Federal Government LOB Shared Service Centers for Human Resources.

Case Study: Cambrian Credit Union

Learn how Cambrian Credit Union used BizFlow to increase their loan-processing capacity by nearly 600%; reduce cost, error rate and processing time; and enable the sales staff to devote more of their attention to customer service and satisfaction. The result: Cambrian offers mortgage rates at a full 1% less than their competitors, and is one of the fastest-growing credit unions in Canada.

Case Study: Landesbank Berlin AG

Landesbank Berlin AG (LBB AG) has its roots in Berliner Sparkasse, which dates back to 1818, and is still an important part of the bank. LBB AG is the universal bank with more than 6,700 employees headquartered in the German capital. In 2006, LBB reported earnings after taxes of EUR 685 million. LBB will use BizFlow® to create a process-driven organization and to streamline trade floor operations. They followed a Six Sigma approach while plugging BizFlow® into a Service Oriented Architecture. Andre Helbig, BPM project manager, explains, “We chose BizFlow® for many reasons. One strength of the tool is that all the BPM components - forms designer, process modeler, business rules engine, activity monitoring - are integrated in one tool. As a result, we don’t have to deal with several different applications. We get one tool to learn, use and maintain. In addition, BizFlow® delivers documentation in both German and English, important for a German bank with global operations.”

NRC and Correspondence Tracking Case Study

The Nuclear Regulatory Commission (NRC) presides over the policy management and enforcement of nuclear material regulation for both commercial and government entities. In a post 9/11 world the need for a fast, secure correspondence tracking solution is paramount for the NRC to manage the full spectrum of program initiatives across its many agencies. The BizFlow® powered EDATS solution has provided increased visibility, greater system flexibility, and heightened accountability reducing cycle times and strain on agency resources. EDATS has revolutionized correspondence tracking and processing at the NRC allowing the various agencies to work in concert bridging disparate systems and processes to achieve a robust, agile platform.

Case Study: Air Force Medical Services

As the "HMO that goes to war," The United States Air Force Medical Service (AFMS) employs more than 40,000 full-time officers, civilians, and enlisted personnel plus an additional 20,000 members of the Air Force Reserves and Air National Guard. AFMS has a budget of $6.9 billion and runs 75 hospitals and clinics providing care to more than 2.6 million beneficiaries during both peacetime and wartime. AFMS selected BizFlow to create an "Correspondence and Tracking" application known as SG/TASK. Says Lt. Colonel Whitlock, "we use SG/TASK to track all sorts of questions, issues, and tasks, but perhaps the best example is the coordination of policies and procedures. Consider our Aeromedical Evacuation mission. The US military operates in very remote locations. When an airman or soldier is critically injured overseas, an incredibly complex process is required to treat and evacuate them back to definitive care in the United States. Patients literally have their own personal Intensive Care Unit strapped to their stretcher. Just imagine who is involved - medical and surgical services, logistics, training, legal, finance, etc. SG/TASK was created so that personnel across the Air Force Surgeon General’s staff could quickly coordinate policies while never losing visibility into the task at hand."

Case Study: SRA International, Inc

SRA International, Inc. (NYSE: SRX) is a leading provider of technology and strategic consulting services to clients in national security, civil government, and health care and public health. The company's 5,100 employees serve over 275 U.S. government clients on over 900 active engagements. Fiscal year 2006 revenue was nearly $1.2 billion. SRA uses BizFlow for streamlining financial processes such as subcontractor and customer invoicing. The case study also touches on the use of a WIKI for online training and support.

Case Study: SSQ Financial Group

With more than one million clients, 1250 employees, and $3 billion under management, SSQ Financial is one of Canada's largest financial institutions. SSQ uses BizFlow® for 10 business processes including policy change requests, correspondence tracking, and medical underwriting. Key benefits include increased productivity, improved management visibility, and accountability enforcement. The case study also shares lessons learned.

BizFlow and the Healthcare Industry
Case Study: Samsung Heavy Industries (Gold Winner, WARIA/WfMC 2005)

WARIA and WfMC awarded its 2005 Global Awards for Excellence in BPM and Workflow Gold Award for the Pacific Rim to Samsung Heavy Industries. SHI utilizes BizFlow to optimize their fabrication management process, enabling employees to manage and monitor the priority and status of various business processes in real-time. Read this case study to learn how Samsung Heavy Industries realized an annual cost savings of $4.4 million with their BPM initiatives.

Abu Dhabi Chamber of Commerce & Industry

For more than 40 years, the Abu Dhabi Chamber of Commerce & Industry (ADCCI) has served as the doorway to business growth and development in the Abu Dhabi Emirate of the United Arab Emirates. In 2006, ADCCI realized that the process to developing and approving strategic goals resulted in a correspondence and action tracking nightmare. Ensuring that each sector and their corresponding departments received assignments and properly executed tasks on-time proved extremely difficult. ADCCI worked with Clientsoft, a management consulting and IT solutions company, to use BizFlow® BPMS to create a new Correspondence and Action Tracking System. BizFlow is the hub for all strategic planning processes.

Case Study: Continental Automotive Systems

More than 500 Project Managers, Planners, and Engineers use BizFlow on a daily basis to create and manage procurement orders, engineering test orders, R&D processes, and vacation requests.

Case Study: BauBedarf looks to Adeon to streamline invoice management procedures

The BauBedarf Group is the largest building materials supplier chain in German-speaking Switzerland. As a market leader and growth-oriented company, BauBedarf recognizes success requires optimized business processes and rapid communications systems. Therefore, BauBedarf decided to reduce complexity and overhead by streamlining its paperbased invoice processing procedures. With the assistance of the IT solution partner, Adeon ag, BauBedarf can now authenticate, process, pay, and archive invoices electronically, saving more than 55,000 man hours annually - a significant improvement in operational efficiency and customer service.

Case Study: First American Property & Casualty Insurance

Jim Court, VP & CIO, says, "The unique functionality HandySoft offered in BizFlow was process-centric automation. Unlike document management oriented solutions, BizFlow drives human-to-human activities such as data analysis, data validation, approval routing, job monitoring, and worker productivity analysis - all essential in agent and customer facing activities - BizFlow has been cost effective and very easy to understand and implement. And HandySoft has been a good company to work with - fair and customer oriented. Ultimately, our objective was to start simple, then scale out process complexity to end users. With HandySoft as our partner we could do just that."

Case Study: KTF (Gold Winner, WARIA/WfMC 2006)

KTF embraced BPM as a cornerstone technology to integrate widely divergent, existing systems that enabled their core business processes. The success of the system is largely the result of two factors. Internally, implementation and maintenance of the system has remained transparent, introducing fewer disruptions to customer service while bolstering internal support for the system. Externally, process cycle times have been reduced dramatically as a result of process re-engineering and optimization. The implementation has provided KTF with a future-oriented infrastructure which will allow the company to flexibly cope with their rapidly changing business environment.

Case Study: Nong Shim (Gold Winner, WARIA/WfMC 2002)

WfMC, Giga Information Group, and WARIA awarded BizFlow its Gold Award for Excellence in Workflow in recognition of BizFlow's performance for Nong Shim, a Korean food company that used BizFlow to integrate their workflow solution, infrastructure system, and Web-enabled technologies.

Case Study: Korea First Bank (Gold Winner, WARIA/WfMC 2003)

WARIA, Giga and WfMC awarded its 2003 Excellence in Workflow Gold Award to Korea First Bank, which is using BizFlow to further strategic corporate objectives, generate significant cost savings and improve productivity by 55 percent.

BizFlow for Financial Services

FSIs from banking, asset management, and insurance are using BizFlow to automate processes such as loan processing, customer enrollment, trade execution, claims processing, and regulatory breach tracking.

BizFlow® for Healthcare

Healthcare providers are looking to drive down costs, improve patient care, and achieve
steady returns on existing investments. HandySoft’s BPM solution, BizFlow is designed to
achieve exactly these things while providing greater visibility into processes, optimization
of workflow, and proof of regulatory compliance.

BizFlow enables healthcare providers to model their processes in a zero-coding environment.
Without the hassle of coding, these healthcare professionals can leverage their professional
knowledge of their workflows to model their processes. Additionally, they can benefit from
BizFlow’s capability for continual process optimization in these processes.

Unique to HandySoft among BPM providers, BizFlow allows users to collaborate on processes and
tasks through OfficeEngine. This dynamic BPM tool empowers users with greater collaboration
with all the benefits of a BPM solution (deadlines, alerts, and visibility) with the agility
of email.

HandySoft OfficeEngine™ Product Sheet

HandySoft OfficeEngine™ breaks email paralysis and creates a middle ground between structure and flexibility. Whereas traditional BPM provides structured workflow to route tasks through multiple parties and approvals to completion, it is too rigid to accommodate the dynamic nature of today's business environment. In contrast, email provides knowledge workers complete flexibility, but executives and managers lose visibility and control of work as it is sub-delegated to others for execution. Enter OfficeEngine™.

Order Referral Management Demo

Most hospitals manage their physician order referrals through fax, emails, and paper. The information contained in these often is manually keyed into disparate systems without any visibility into status or location of the order. HandySoft has developed a solution to enable hospitals and physicians to manage the process in less time, greater accuracy, and improved patient care. Register below to view the Order Referral Management Demo.

BizFlow for Management of Change

"BizFlow is great for streamlining not only Management of Change, but additional processes such as Incident Investigation, PHA Action Tracking, Engineering requests, and Expenditure Authorizations" (Bill Webking, M&H Energy Services)

BizFlow for Pipeline Inspections

Pipeline inspection companies monitor thousands of job requests stemming from corroding, broken, and clogged pipelines. With energy companies focused on safety, the environment, and avoiding large lawsuits, pipeline inspection companies are growing quickly and need to streamline operations and greatly improve productivity.

Solution: Succession Planning for the Government

The Federal Government is facing an impending crisis from “brain drain.” The culprit: retirement. The solution: Plexus Scientific and HandySoft Global have created the first process-driven solution framework for succession planning.

HandySoft Partner Brochure

Learn about partnering with HandySoft

HandySoft: Correspondence and Action Tracking Solutions

HandySoft provides government and commercial organizations with one browser-based tracking solution that guarantees complete visibility into task status and deadlines, supports dynamic collaboration, and handles all attachments.

HandySoft: Government Process Automation Solutions

Government agencies use BizFlow to re-engineer and transform antiquated, paper-based workflows into completely transparent, automated processes. Solution overviews illustrate use and ROI at HHS, DOL, Marines, Air Force, VA, and California.

Presentation: Succession Planning for Government

Government organizations have had a difficult time managing their intellectual capital. For the Federal Government, and many state and local government agencies, this challenge is exacerbated by retiring professionals, shifting workforce demographics, changing employee expectations, and a rapidly changing, complex world. In light of these dynamics, to effectively train and equip future leaders, organizations must address capturing and distributing employees’ intrinsic knowledge and experiences.

BizFlow for SharePoint Product Sheet

Enterprise Business Process Management Solutions

 

HandySoft: NERC Workflow Manager

On June 4, 2007, the North American Electric Reliability Corporation (NERC) required that all energy participants - Generator Owners, Generator Operators, Transmission Owners, etc. - comply with FERC standards. Despite the deadlines, many energy companies continue to scramble to demonstrate compliance. Although they may initially meet new requirements, compliance workflows remain paper-based and prone to mistakes. Executives and management lack clear visibility into and control over key compliance processes at the enterprise level. Compliance requires control and visibility.

BizFlow OfficeEngine’s Integration with Microsoft SharePoint Product Sheet

One of BizFlow’s unique capabilities for OfficeEngine, is its integration with Microsoft Office and SharePoint. It’s ready to use “out-of-the-box” dynamic tasking capabilities, facilitates social and collaborative interactions across the enterprise to get work done!

Presentation: Take Action on NERC Standards

View the presentation slides from "Take Action on NERC Standards".

BizFlow® BPM Product Brochure

BizFlow® is the first Business Process Management (BPM) solution to seamlessly automate and integrate ad-hoc tasks with structured processes to drive visibility, control and productivity across all work that happens within an organization. BizFlow® is a comprehensive, fully-configurable solution that includes BizFlow® BPM, BizFlow® OfficeEngine™ and BizFlow® BAM.

BizFlow® BAM Fact Sheet

Aligning strategic plans with operational performance in today’s rapidly changing business environment is critical to any organization’s success. Executives and managers need real-time visibility into the status of business processes and activities as they pertain to important goals, benchmarks and thresholds, also known as key performance indicators (KPIs). Real-time business activity monitoring (BAM) enables organizations to reduce risk and gain competitive advantage by identifying potential issues earlier and responding to them faster.

BizFlow and Six Sigma

Learn how BizFlow can help remove barriers to Six Sigma success by automating work, enforcing best practices, getting real-time data, and reducing learning curves. Get the results and ROI you expect from your Six Sigma initiatives by rolling out improved processes faster and more effectively.

BizFlow® Solution Lifecycle Workshop Fact Sheet

HandySoft has designed a BizFlow® Solution Life Cycle Workshop to help organization more effectively define, deploy and manage their BizFlow® implementation. The Life Cycle Workshop provides a step-by-step blueprint to ramp up your process initiatives using real-world examples illustrating critical success factors for a successful Business Process Management engagement.

HandySoft Corporate Brochure

Discover HandySoft Global Corporation. Delivering Productive Processes . . . Faster.

BizFlow® Implementation Improvement Review

HandySoft’s Bizflow® Implementation Review is designed to help you avoid implementation pitfalls and realize faster returns on your BPM investment.

BizFlow for Internal Control Compliance

With HandySoft's BizFlow Compliance Solution, companies can establish a sustainable compliance process, reducing time and costs associated with compliance efforts while minimizing the cost of audits.

BizFlow® Performance Tuning Fact Sheet

Are you getting the most out of your BizFlow® investment? Oftentimes, organizations purchase applications for a specific purpose, but they may only be tapping into a small portion of the application’s robust capabilities. If you’d like to discover new ways to drive operational effectiveness and process optimization, then the BizFlow® Performance Tuning offering is for you.

BizFlow for Manufacturing

Both process and discreet manufacturers are using BizFlow to automate processes such as engineering change requests, quality assurance, premium freight handling, manufacturing and assembly deviations, procurement, contract and production outsourcing, and capital budgeting.

BizFlow for Accounts Payables & Invoicing

HandySoft provides BizFlow® AP Accelerator to more effectively and efficiently manage account payable processes. The whole solution combines BizFlow® with scanning, imaging, and data management systems.

Upside: Beyond Sarbanes-Oxley - The Benefits of BPM for Compliance

Forward-looking organizations realize that BPM-based SOX compliance solutions will not only meet their initial regulatory needs, but also provide the long-term framework for strategic risk management and process control. As the number of regulatory requirements increase and as organizations continue to add their own internal compliance standards, the task of managing compliance will grow beyond point solutions. If an organization has already deployed or made an investment in BPM, there may be an opportunity to leverage that investment for compliance. Using a Business Process Management solution to manage both SOX and compliance efforts has proven to be a much more effective way of handling compliance than traditional methods. This paper highlights some of the areas where BPM solutions are particularly well suited to enabling better compliance management.

True Dynamic Process Management: Visibility and Control in the Day-to-Day Work Environment

This article, written by HandySoft's Scott Byrnes, argues that BPM solutions need to adapt to today's dynamic business environment. Byrnes says that the next generation of BPM suites must give managers more visibility and control into processes while proactively providing workers with the knowledge they need to complete their tasks.

Upside: HandySoft OfficeEngine and BizFlow

According to Upside Research, HandySoft’s BizFlow® platform continues to provide a strong basis for building enterprise BPM solutions, and the company's 300+ customers are believers in the product’s abilities. HandySoft’s OfficeEngine™ promises to breathe new life into HandySoft’s strategy, and Upside Research believes that the company will achieve a turnaround and gain more notice over the next 12 months. By introducing a thin-client BPM application (OfficeEngine) that can be embedded into the all-pervasive Microsoft Office, HandySoft is offering business users the ability to become their own process creators and optimizers.

Bringing Dynamic BPM to Financial Services
28 July 2011
How the Business Analyst can Succeed in a BPM World: Creating High Caliber Business Processes
05 May 2011
How the Business Analyst can Succeed in a BPM World: Creating High Caliber Business Processes
28 April 2011
HR Management Demo
17 August 2010
California State Water Resources Control Board: eTimesheets through BPM
06 July 2010
Webinar Replay: Streamlined Acquisition through Req Validation Collaboration
29 March 2010
BizFlow® Compliance Series: Part Two
01 March 2010
BizFlow® Compliance Series: Part One
01 March 2010
Vornado, A Dozen Processes Later
18 November 2009
BPM for Management of Change, Getting it Done Right to Do More
10 November 2009

Pages

Business Process Management Platform: Build or Buy?

Position paper on the value of buying a complete BPM solution rather than attempting to build it in-house, using the systems development cycle as a case.

The bid for MiFID: A research study into likely compliance with the EU Markets in Financial Instruments Directive

According to a new study published by HandySoft, almost two thirds (60%) of European financial institutions are not expected to meet the EU Markets in Financial Instruments Directive (MiFID) by the deadline of November 2007. Study participants included 100 European financial institutions and a further sample of specialist corporate lawyers.

The Intellectual Capital Crisis in Government

Government organizations have had a difficult time managing their intellectual capital. For the Federal Government, and many state and local government agencies, this challenge is exacerbated by retiring professionals, shifting workforce demographics, changing employee expectations, and a rapidly changing, complex world. In light of these dynamics, to effectively train and equip future leaders, organizations must address capturing and distributing employees’ intrinsic knowledge and experiences.

Microsoft Workflow Foundation, SharePoint Workflow Designer and HandySoft BizFlow® BPM: Product Differences and Synergies.

With the release of Microsoft Windows Workflow Foundation (WWF), many organizations have asked HandySoft about the difference between this new Microsoft product and a Business Process Management (BPM) product such as BizFlow®. This whitepaper compares and contrasts Microsoft WWF with BizFlow® BPM. In it we shall illustrate that SharePoint Workflow Designer and BizFlow-based BPM solutions are markedly different as well as complementary. Rather than comparing the two, organizations should consider how WWF in conjunction with BizFlow® can be used to make more powerful workflow and process-driven solutions.

Dynamic BPM – The Value of Embedding Process into Dynamic Work Activities (A Comparison between BPM and Email)

Although today’s BPM solutions automate and optimize structured business processes exceptionally well, industry experts agree that only 20% of the work performed by employees each day adheres to a structured process. The other 80% of an employee’s work is unstructured or completely dynamic. Including Dynamic BPM into the overall BPM paradigm transforms what was once a series of peer-to-peer emails into a single, centralized dashboard. Dynamic BPM clearly illustrates the origins and objectives of each task with a step-by-step snapshot of the task from inception to completion. The monitoring power of BPM provides a centralized pictorial view of the tasker that includes all individuals involved, all comments and collaboration, all attachments and all status information.

BizFlow 11.3 Section 508 Standards Compliance

Many federal agencies find they are required to make assessments regarding their Section 508 Accessibility. For HandySoft’s BizFlow 11.3, this BluePrint provides the information you need.