Government

• U.S. Air Force
• U.S. Army
• U.S. Department of Energy (DOE)
• U.S. Department of Health and Human Services (HHS)
• U.S. Department of Housing and Urban Development (HUD)
• U.S. Department of Labor (DOL)
• U.S. Department of Transportation (DOT)
• U.S. Department of Veterans Affairs (VA)
• U.S. Marine Corps.
• U.S. Navy
• U.S. National Institute of Allergy and Infectious Diseases (NIAID)
• U.S. National Institute of Child Health and Human Development (NICHD)
• U.S. National Institute of Standards and Technology (NIST)
• U.S. National Institutes of Health
• U.S. National Library of Medicine (NLM)
• U.S. Nuclear Regulator Commission (NRC)
• U.S. Patent & Trademark Organization (USPTO)
• State & Local Government – California, Georgia, Illinois, New Mexico, New York
• Australia – South Australia State Government, City of Ballarat
• South Australia Department of Premier and Cabinet
• Korea – Korea Trade Investment Promotion Agency; Ministry of Food, Agriculture, Forestry and Fisheries; Ministry of Information and Communication; Korea Education and Research Information Services; Korea Rail Network Authority; Korea Customs Services, Korea Intellectual Properties Office; Korea Employment Information Service; The Constitutional Court of Korea
• Superintendencia del Sistema Valores
• Superintendencia del Sistema Pensiones
• Inversiones Centroamericanas

“HHS evaluated a number of both homegrown systems and Commercial Off-the-Shelf (COTS) options and ultimately decided to utilize the HandySoft BizFlow®-based platform that was serving NIH well in their WiTS application. Applying BPM was estimated to be 47% less costly than modifying the legacy HR management systems and could be implemented a year sooner…We believe that having the capability to track and report upon HR actions through their entire lifecycle, within the framework of a single Department-wide system is unprecedented.”

Director of the Personnel Accountability and Systems Division, Office of Human Resources (OHR), Department of Health and Human Services

By using BizFlow, the Ministry of Labor created the Process-based Knowledge Management System (PKMS) to automate 34 different processes in the fields of industrial safety and health as well as labor supervision standards. With PKMS, the Ministry:

• Cut personnel costs annually $6.75 million in safety, health and labor supervision.
• Reduced annual operational costs of $3.7 million.
• Reduced management oversight of safety, health, and labor cases by 30% from 30 days to 21 days.
• Decreased the time required for educating new/transferred employees from one year to six months.

Government Official, Ministry of Labor, Republic of South Korea

“SG/TASK was created so that personnel across the Air Force Surgeon General’s staff could quickly coordinate policies while never losing visibility into the task at hand.”

Chief Knowledge Officer Air Force Medical Service