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Landesbank Berlin AG (LBB AG) has its roots in Berliner Sparkasse, which dates back to 1818, and is still an important part of the bank. LBB AG is the universal bank with more than 6,700 employees headquartered in the German capital. In 2006, LBB reported earnings after taxes of EUR 685 million. LBB will use BizFlow® to create a process-driven organization and to streamline trade floor operations. They followed a Six Sigma approach while plugging BizFlow® into a Service Oriented Architecture. Andre Helbig, BPM project manager, explains, “We chose BizFlow® for many reasons. One strength of the tool is that all the BPM components - forms designer, process modeler, business rules engine, activity monitoring - are integrated in one tool. As a result, we don’t have to deal with several different applications. We get one tool to learn, use and maintain. In addition, BizFlow® delivers documentation in both German and English, important for a German bank with global operations.”
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Rok Properties is well on its way to becoming "The Nation’s Local Builder™" in the United Kingdom. Rok generated 2006 revenues of £689 million. In 2004 Rok identified a trend in the building industry toward outsourced maintenance. At the same time Rok was engaged by several leading insurance companies to provide reactive maintenance services, supporting and resolving claims from their building tenants and home owner customers. Rok chose BizFlow to develop RokFlow, a core application integrating with insurance companies’ claims systems that ultimately automates the entire maintenance delivery life cycle. Says Richard Gifford, IT Director, "BizFlow is the heart of our RokFlow system. It handles all the documents, from bids to approvals and associated casework. Today RokFlow processes incorporate more than 40 different steps covering job notification to happy customer approval. RokFlow should handle more than 60,000 jobs during 2007. Within those 60,000 jobs/year, RokFlow processes 40 transactions – that’s more than 2.4 million transactions annually running through the application." RokFlow has already contributed largely to Rok’s bottom line by increasing operating profits 113% in 2006 to £2.8 million.
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As the "HMO that goes to war," The United States Air Force Medical Service (AFMS) employs more than 40,000 full-time officers, civilians, and enlisted personnel plus an additional 20,000 members of the Air Force Reserves and Air National Guard. AFMS has a budget of $6.9 billion and runs 75 hospitals and clinics providing care to more than 2.6 million beneficiaries during both peacetime and wartime. AFMS selected BizFlow to create an "Correspondence and Tracking" application known as SG/TASK. Says Lt. Colonel Whitlock, "we use SG/TASK to track all sorts of questions, issues, and tasks, but perhaps the best example is the coordination of policies and procedures. Consider our Aeromedical Evacuation mission. The US military operates in very remote locations. When an airman or soldier is critically injured overseas, an incredibly complex process is required to treat and evacuate them back to definitive care in the United States. Patients literally have their own personal Intensive Care Unit strapped to their stretcher. Just imagine who is involved - medical and surgical services, logistics, training, legal, finance, etc. SG/TASK was created so that personnel across the Air Force Surgeon General’s staff could quickly coordinate policies while never losing visibility into the task at hand."
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The BauBedarf Group is the largest building materials supplier chain in German-speaking Switzerland. As a market leader and growth-oriented company, BauBedarf recognizes success requires optimized business processes and rapid communications systems. Therefore, BauBedarf decided to reduce complexity and overhead by streamlining its paperbased invoice processing procedures. With the assistance of the IT solution partner, Adeon ag, BauBedarf can now authenticate, process, pay, and archive invoices electronically, saving more than 55,000 man hours annually - a significant improvement in operational efficiency and customer service.
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In 2000 the Department of Labor’s Employment and Training Administration (ETA) started developing grant modules to automate many of the tasks required to initiate, review, execute and close grants. By 2004, DOL realized that although it had automated many aspects of the grant process, there were still many manual, paper-driven steps. There was no one holistic approach or one all encompassing fabric for grants management. In order to meet the PMA as well as Office of Management and Budget directives on grant making, DOL created the e-Grants project to tackle the issue. Using BizFlow DOL will streamline all types of grants, including discretionary, sole source, non-competitive, and earmarked through the pre-award, award, post-award, and close-out.
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Jim Court, VP & CIO, says, "The unique functionality HandySoft offered in BizFlow was process-centric automation. Unlike document management oriented solutions, BizFlow drives human-to-human activities such as data analysis, data validation, approval routing, job monitoring, and worker productivity analysis - all essential in agent and customer facing activities - BizFlow has been cost effective and very easy to understand and implement. And HandySoft has been a good company to work with - fair and customer oriented. Ultimately, our objective was to start simple, then scale out process complexity to end users. With HandySoft as our partner we could do just that."
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With more than one million clients, 1250 employees, and $3 billion under management, SSQ Financial is one of Canada's largest financial institutions. SSQ uses BizFlow® for 10 business processes including policy change requests, correspondence tracking, and medical underwriting. Key benefits include increased productivity, improved management visibility, and accountability enforcement. The case study also shares lessons learned.
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SRA International, Inc. (NYSE: SRX) is a leading provider of technology and strategic consulting services to clients in national security, civil government, and health care and public health. The company's 5,100 employees serve over 275 U.S. government clients on over 900 active engagements. Fiscal year 2006 revenue was nearly $1.2 billion. SRA uses BizFlow for streamlining financial processes such as subcontractor and customer invoicing. The case study also touches on the use of a WIKI for online training and support.
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More than 500 Project Managers, Planners, and Engineers use BizFlow on a daily basis to create and manage procurement orders, engineering test orders, R&D processes, and vacation requests.
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Companies such as Ford, General Motors, and Hyundai rely on Wabash to supply their automotive parts. While design and manufacturing processes follow strict standards (e.g., QS 9000, TS16949), new product development and customer requests can spur changes. Using BizFlow Wabash automated key internal workflows such as engineering changes, item master changes, and capital and premium freight requests.
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As part of its Workforce Restructuring Plan in 2004, the Department of Health and Human Services (HHS) created the Enterprise Workflow Information Tracking System (EWITS). The BizFlow®-based EWITS application will be used for all HR recruiting activities. EWITS integrates BizFlow with PeopleSoft HRMS, Monster Government Solutions' QuickHire, and other applications to create a seamless recruiting process infrastructure. Applying BizFlow was estimated to be 47% less costly than modifying the legacy HR management systems and could be implemented a year sooner. Additional reasons to go with BizFlow versus upgrading the legacy system include easier customization and transportability to other HR management systems. One result of the effort was OMB's decision to name HHS as one of five Federal Government LOB Shared Service Centers for Human Resources.
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KTF embraced BPM as a cornerstone technology to integrate widely divergent, existing systems that enabled their core business processes. The success of the system is largely the result of two factors. Internally, implementation and maintenance of the system has remained transparent, introducing fewer disruptions to customer service while bolstering internal support for the system. Externally, process cycle times have been reduced dramatically as a result of process re-engineering and optimization. The implementation has provided KTF with a future-oriented infrastructure which will allow the company to flexibly cope with their rapidly changing business environment.
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Learn how Cambrian Credit Union used BizFlow to increase their loan-processing capacity by nearly 600%; reduce cost, error rate and processing time; and enable the sales staff to devote more of their attention to customer service and satisfaction. The result: Cambrian offers mortgage rates at a full 1% less than their competitors, and is one of the fastest-growing credit unions in Canada.
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WARIA and WfMC awarded its 2005 Global Awards for Excellence in BPM and Workflow Gold Award for the Pacific Rim to Samsung Heavy Industries. SHI utilizes BizFlow to optimize their fabrication management process, enabling employees to manage and monitor the priority and status of various business processes in real-time. Read this case study to learn how Samsung Heavy Industries realized an annual cost savings of $4.4 million with their BPM initiatives.
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WfMC, Giga Information Group, and WARIA awarded BizFlow its Gold Award for Excellence in Workflow in recognition of BizFlow's performance for Nong Shim, a Korean food company that used BizFlow to integrate their workflow solution, infrastructure system, and Web-enabled technologies.
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WARIA, Giga and WfMC awarded its 2003 Excellence in Workflow Gold Award to Korea First Bank, which is using BizFlow to further strategic corporate objectives, generate significant cost savings and improve productivity by 55 percent.
Collateral
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HandySoft provides BizFlow® AP Accelerator to more effectively and efficiently manage account payable processes. The whole solution combines BizFlow® with scanning, imaging, and data management systems.
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Aligning strategic plans with operational performance in today’s rapidly changing business environment is critical to any organization’s success. Executives and managers need real-time visibility into the status of business processes and activities as they pertain to important goals, benchmarks and thresholds, also known as key performance indicators (KPIs). Real-time business activity monitoring (BAM) enables organizations to reduce risk and gain competitive advantage by identifying potential issues earlier and responding to them faster.
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HandySoft has designed a BizFlow® Solution Life Cycle Workshop to help organization more effectively define, deploy and manage their BizFlow® implementation. The Life Cycle Workshop provides a step-by-step blueprint to ramp up your process initiatives using real-world examples illustrating critical success factors for a successful Business Process Management engagement.
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HandySoft’s Bizflow® Implementation Review is designed to help you avoid implementation pitfalls and realize faster returns on your BPM investment.
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Are you getting the most out of your BizFlow® investment? Oftentimes, organizations purchase applications for a specific purpose, but they may only be tapping into a small portion of the application’s robust capabilities. If you’d like to discover new ways to drive operational effectiveness and process optimization, then the BizFlow® Performance Tuning offering is for you.
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View the presentation slides from "Take Action on NERC Standards".
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On June 4, 2007, the North American Electric Reliability Corporation (NERC) required that all energy participants - Generator Owners, Generator Operators, Transmission Owners, etc. - comply with FERC standards. Despite the deadlines, many energy companies continue to scramble to demonstrate compliance. Although they may initially meet new requirements, compliance workflows remain paper-based and prone to mistakes. Executives and management lack clear visibility into and control over key compliance processes at the enterprise level. Compliance requires control and visibility.
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Government organizations have had a difficult time managing their intellectual capital. For the Federal Government, and many state and local government agencies, this challenge is exacerbated by retiring professionals, shifting workforce demographics, changing employee expectations, and a rapidly changing, complex world. In light of these dynamics, to effectively train and equip future leaders, organizations must address capturing and distributing employees’ intrinsic knowledge and experiences.
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HandySoft provides government and commercial organizations with one browser-based tracking solution that guarantees complete visibility into task status and deadlines, supports dynamic collaboration, and handles all attachments.
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Government agencies use BizFlow to re-engineer and transform antiquated, paper-based workflows into completely transparent, automated processes. Solution overviews illustrate use and ROI at HHS, DOL, Marines, Air Force, VA, and California.
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Learn about partnering with HandySoft
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The Federal Government is facing an impending crisis from “brain drain.” The culprit: retirement. The solution: Plexus Scientific and HandySoft Global have created the first process-driven solution framework for succession planning.
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"BizFlow is great for streamlining not only Management of Change, but additional processes such as Incident Investigation, PHA Action Tracking, Engineering requests, and Expenditure Authorizations" (Bill Webking, M&H Energy Services)
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Pipeline inspection companies monitor thousands of job requests stemming from corroding, broken, and clogged pipelines. With energy companies focused on safety, the environment, and avoiding large lawsuits, pipeline inspection companies are growing quickly and need to streamline operations and greatly improve productivity.
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HandySoft OfficeEngine™ breaks email paralysis and creates a middle ground between structure and flexibility. Whereas traditional BPM provides structured workflow to route tasks through multiple parties and approvals to completion, it is too rigid to accommodate the dynamic nature of today's business environment. In contrast, email provides knowledge workers complete flexibility, but executives and managers lose visibility and control of work as it is sub-delegated to others for execution. Enter OfficeEngine™.
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Both process and discreet manufacturers are using BizFlow to automate processes such as engineering change requests, quality assurance, premium freight handling, manufacturing and assembly deviations, procurement, contract and production outsourcing, and capital budgeting.
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FSIs from banking, asset management, and insurance are using BizFlow to automate processes such as loan processing, customer enrollment, trade execution, claims processing, and regulatory breach tracking.
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With HandySoft's BizFlow Compliance Solution, companies can establish a sustainable compliance process, reducing time and costs associated with compliance efforts while minimizing the cost of audits.
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BizFlow® is the first Business Process Management (BPM) solution to seamlessly automate and integrate ad-hoc tasks with structured processes to drive visibility, control and productivity across all work that happens within an organization. BizFlow® is a comprehensive, fully-configurable solution that includes BizFlow® BPM, BizFlow® OfficeEngine™ and BizFlow® BAM.
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Learn how BizFlow can help remove barriers to Six Sigma success by automating work, enforcing best practices, getting real-time data, and reducing learning curves. Get the results and ROI you expect from your Six Sigma initiatives by rolling out improved processes faster and more effectively.
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Discover HandySoft Global Corporation. Delivering Productive Processes . . . Faster.
PDF Reprints
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According to Upside Research, HandySoft’s BizFlow® platform continues to provide a strong basis for building enterprise BPM solutions, and the company's 300+ customers are believers in the product’s abilities. HandySoft’s OfficeEngine™ promises to breathe new life into HandySoft’s strategy, and Upside Research believes that the company will achieve a turnaround and gain more notice over the next 12 months. By introducing a thin-client BPM application (OfficeEngine) that can be embedded into the all-pervasive Microsoft Office, HandySoft is offering business users the ability to become their own process creators and optimizers.
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Expand/Collapse True Dynamic Process Management: Visibility and Control in the Day-to-Day Work EnvironmentThis article, written by HandySoft's Scott Byrnes, argues that BPM solutions need to adapt to today's dynamic business environment. Byrnes says that the next generation of BPM suites must give managers more visibility and control into processes while proactively providing workers with the knowledge they need to complete their tasks.
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Forward-looking organizations realize that BPM-based SOX compliance solutions will not only meet their initial regulatory needs, but also provide the long-term framework for strategic risk management and process control.
As the number of regulatory requirements increase and as organizations continue to add their own internal compliance standards, the task of managing compliance will grow beyond point solutions. If an organization has already deployed or made an investment in BPM, there may be an opportunity to leverage that investment for compliance.
Using a Business Process Management solution to manage both SOX and compliance efforts has proven to be a much more effective way of handling compliance than traditional methods. This paper highlights some of the areas where BPM solutions are particularly well suited to enabling better compliance management.
Webinar Recordings
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The success of an organization is defined primarily by the business processes that govern its day-to-day on-goings. Thus, in order to ensure corporate longevity organizations must thoroughly analyze and optimally use business processes to ensure effectiveness and alleviate inefficiencies. Attend this webinar to learn how HandySoft’s BizFlow® aides the enhancement of business productivity by providing keen insight into process lifecycles.
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BPM not only adheres to the ‘Go Green’ initiative but it also improves business performance, ensures consistency with work processes, and helps to align organizational tasks with corporate objectives. Today’s process management applications not only eliminate the need for paper-based processes but also enable users to attain competitive advantages. Join us for this live webinar and learn how HandySoft’s BizFlow® is aiding organizations in their efforts to realize productivity-driven social responsibility.
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Inundated with large amounts of daily email correspondence? Lost the ability to effectively track and manage emailed assignments? Dynamic BPM can help unlock the black hole that has become email purgatory. Join us and learn how the dynamic tasking feature integrated within HandySoft’s BizFlow® leverages the value of structured BPM - visibility, control, accountability, etc. - in the dynamic, unstructured world of email.
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How government agencies use process-driven solutions to gain visibility and control over their daily work
Overview:
In a July 2007 report titled "BPMS Revenue to Reach $6.3 Billion By 2011," Forrester Research predicts that the Business Process Market will grow to $3.4 billion in 2009.HandySoft Global Corporation invites you to learn how your peers in Government use Business Process Management and Tasking solutions to command greater control and visibility into daily operations, resulting in big savings and simplified collaboration.
Visible projects leveraging BizFlow® BPM in the Federal Government include:
- Air Force Medical Service - SG/Task for policy development and action tracking
- HHS – EWITS for Human Capital Management
- NRC – EDATS for action tracking
- FBI Laboratories – INNOVARi for evidence handling
- USPTO – The Madrid International Monitor Program for trademark processing
- Department of Labor – eGrants for grant automation
During this hour, featured guest Connie Moore, Forrester Research’s Vice President, will discuss how organizations use BPM to align people, process and information to continually improve productivity and visibility. Moore will relate how BPM is both a methodology and toolset to streamlining work, both structured work (e.g., procurement) and dynamic tasks (e.g., Taskers, data calls, budget requests).
Lt. Colonel J.D. Whitlock will also speak about how the Air Force Medical Service uses SG/TASK to streamline policy development and action tracking. He will share past frustrations with e-mail-based tasking chaos, and how SG/TASK today provides greater visibility into and control over their dynamic work environment.
Why attend:
- Gain insight from Forrester Vice President of Research Connie Moore as she describes a vision for how BPM can drive greater productivity across the entire organization.
- Discover how BPM can provide executives and action officers with complete visibility into and control over both very structured as well as completely ad-hoc workflows.
- Learn how to convert the noise of today’s dynamic environment – e-mail and content overload – into an organized, highly productivity workplace.
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Expand/Collapse Webinar: BPM for the Other 80% of Work: Integrating Dynamic and Structured Processes to Drive Visibility and Productivity Across the Entire OrganizationAccording to many BPM industry experts, only 20% of all business processes can be modeled in a structured way. The other 80% of all 'work' is performed within the dynamic, unstructured world of e-mails, phone calls, instant messages and face-to-face meetings. How can organizations leverage the value of structured BPM - visibility, control, accountability, etc. - in the dynamic, unstructured world where most work gets done? Listen to Forrester Analyst Colin Teubner discuss the challenges organizations currently face as they operate in today's dynamic world of noise, propagated by e-mail overload, overabundant content, limited exposure to subject matter experts, no dynamic process guidance, etc.
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On June 4, 2007, the North American Electric Reliability Corporation (NERC) required all energy participants - Generator Owners, Generator Operators and Transmission Owners - to comply with FERC standards. Audits have been scheduled to review documentation and adherence. Despite the deadlines, many energy companies continue to scramble to demonstrate compliance. Although they may initially meet new requirements, compliance workflows remain paper-based and prone to mistakes. Executives and management lack clear visibility into and control over key compliance processes at the enterprise level. Learn best practices and solutions for ensuring NERC compliance while delivering visibility for continual process optimization and knowledge transfer.
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The Federal Government is facing an impending crisis from “brain drain.” The culprit: retirement. According to the Office of Personnel Management (OPM), the Executive Branch is particularly at risk - 30% of its workforce will retire in the next 10 years. Learn about Government succession planning challenges including: capturing and retaining institutional knowledge, ensuring leadership continuity and developing potential successors.
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Oil and gas companies can more efficiently approach the Management of Change as it relates to health, safety and the environment. Learn how to: (1) streamline document-driven, rule-laden health, safety and environmental management practices; (2) deploy BizFlow® as a one-stop-shop for change management, compliance and incident reporting; and (3) gain deep visibility into operations for reduced risk, compliance enforcement and improved institutional memory.
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View the OfficeEngine™ Introduction.
White Papers
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Expand/Collapse Microsoft Workflow Foundation, SharePoint Workflow Designer and HandySoft BizFlow® BPM: Product Differences and Synergies.With the release of Microsoft Windows Workflow Foundation (WWF), many organizations have asked HandySoft about the difference between this new Microsoft product and a Business Process Management (BPM) product such as BizFlow®. This whitepaper compares and contrasts Microsoft WWF with BizFlow® BPM. In it we shall illustrate that SharePoint Workflow Designer and BizFlow-based BPM solutions are markedly different as well as complementary. Rather than comparing the two, organizations should consider how WWF in conjunction with BizFlow® can be used to make more powerful workflow and process-driven solutions.
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Expand/Collapse Dynamic BPM – The Value of Embedding Process into Dynamic Work Activities (A Comparison between BPM and Email)Although today’s BPM solutions automate and optimize structured business processes exceptionally well, industry experts agree that only 20% of the work performed by employees each day adheres to a structured process. The other 80% of an employee’s work is unstructured or completely dynamic. Including Dynamic BPM into the overall BPM paradigm transforms what was once a series of peer-to-peer emails into a single, centralized dashboard. Dynamic BPM clearly illustrates the origins and objectives of each task with a step-by-step snapshot of the task from inception to completion. The monitoring power of BPM provides a centralized pictorial view of the tasker that includes all individuals involved, all comments and collaboration, all attachments and all status information.
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Government organizations have had a difficult time managing their intellectual capital. For the Federal Government, and many state and local government agencies, this challenge is exacerbated by retiring professionals, shifting workforce demographics, changing employee expectations, and a rapidly changing, complex world. In light of these dynamics, to effectively train and equip future leaders, organizations must address capturing and distributing employees’ intrinsic knowledge and experiences.
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Expand/Collapse The bid for MiFID: A research study into likely compliance with the EU Markets in Financial Instruments DirectiveAccording to a new study published by HandySoft, almost two thirds (60%) of European financial institutions are not expected to meet the EU Markets in Financial Instruments Directive (MiFID) by the deadline of November 2007. Study participants included 100 European financial institutions and a further sample of specialist corporate lawyers.
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Position paper on the value of buying a complete BPM solution rather than attempting to build it in-house, using the systems development cycle as a case.