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Case Studies
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Based in Adelaide, the Department of the Premier and Cabinet (DPC) is the principal government agency in South Australia, a state with about 1.5 million people. Cabinet Office, a division of DPC, supports the implementation of South Australia’s Strategic Plan, coordinates and advises on policy development, and has overarching responsibility for federal-state relations. In preparing Cabinet Submissions and Notes and the associated policy briefings for the Premier and Ministers, Cabinet Office handled a massive amount of paper. For example, thirty (30) copies of a normal Cabinet Submission were required, together with the original, in a Cabinet Submission file cover. Twenty-three (23) copies in the case of a Cabinet Note. This paper circulation caused missed deadlines and security breaches. DPC issued a tender for a “Electronic Cabinet Online (ECO) Project” to develop a system creating a paperless environment for Cabinet proceedings. DCP selected BizFlow® BPM and OfficeEngine™ from HandySoft as the foundation for the ECO Project. Now all policy development and case management for 40,000 government employees runs through BizFlow. (View)
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For more than 40 years, the Abu Dhabi Chamber of Commerce & Industry (ADCCI) has served as the doorway to business growth and development in the Abu Dhabi Emirate of the United Arab Emirates. In 2006, ADCCI realized that the process to developing and approving strategic goals resulted in a correspondence and action tracking nightmare. Ensuring that each sector and their corresponding departments received assignments and properly executed tasks on-time proved extremely difficult. ADCCI worked with Clientsoft, a management consulting and IT solutions company, to use BizFlow® BPMS to create a new Correspondence and Action Tracking System. BizFlow is the hub for all strategic planning processes. (View)
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The Nuclear Regulatory Commission (NRC) presides over the policy management and enforcement of nuclear material regulation for both commercial and government entities. In a post 9/11 world the need for a fast, secure correspondence tracking solution is paramount for the NRC to manage the full spectrum of program initiatives across its many agencies. The BizFlow® powered EDATS solution has provided increased visibility, greater system flexibility, and heightened accountability reducing cycle times and strain on agency resources. EDATS has revolutionized correspondence tracking and processing at the NRC allowing the various agencies to work in concert bridging disparate systems and processes to achieve a robust, agile platform. (View)
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Landesbank Berlin AG (LBB AG) has its roots in Berliner Sparkasse, which dates back to 1818, and is still an important part of the bank. LBB AG is the universal bank with more than 6,700 employees headquartered in the German capital. In 2006, LBB reported earnings after taxes of EUR 685 million. LBB will use BizFlow® to create a process-driven organization and to streamline trade floor operations. They followed a Six Sigma approach while plugging BizFlow® into a Service Oriented Architecture. Andre Helbig, BPM project manager, explains, “We chose BizFlow® for many reasons. One strength of the tool is that all the BPM components - forms designer, process modeler, business rules engine, activity monitoring - are integrated in one tool. As a result, we don’t have to deal with several different applications. We get one tool to learn, use and maintain. In addition, BizFlow® delivers documentation in both German and English, important for a German bank with global operations.” (View)
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Rok Properties is well on its way to becoming "The Nation’s Local Builder™" in the United Kingdom. Rok generated 2006 revenues of £689 million. In 2004 Rok identified a trend in the building industry toward outsourced maintenance. At the same time Rok was engaged by several leading insurance companies to provide reactive maintenance services, supporting and resolving claims from their building tenants and home owner customers. Rok chose BizFlow to develop RokFlow, a core application integrating with insurance companies’ claims systems that ultimately automates the entire maintenance delivery life cycle. Says Richard Gifford, IT Director, "BizFlow is the heart of our RokFlow system. It handles all the documents, from bids to approvals and associated casework. Today RokFlow processes incorporate more than 40 different steps covering job notification to happy customer approval. RokFlow should handle more than 60,000 jobs during 2007. Within those 60,000 jobs/year, RokFlow processes 40 transactions – that’s more than 2.4 million transactions annually running through the application." RokFlow has already contributed largely to Rok’s bottom line by increasing operating profits 113% in 2006 to £2.8 million. (View)
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As the "HMO that goes to war," The United States Air Force Medical Service (AFMS) employs more than 40,000 full-time officers, civilians, and enlisted personnel plus an additional 20,000 members of the Air Force Reserves and Air National Guard. AFMS has a budget of $6.9 billion and runs 75 hospitals and clinics providing care to more than 2.6 million beneficiaries during both peacetime and wartime. AFMS selected BizFlow to create an "Correspondence and Tracking" application known as SG/TASK. Says Lt. Colonel Whitlock, "we use SG/TASK to track all sorts of questions, issues, and tasks, but perhaps the best example is the coordination of policies and procedures. Consider our Aeromedical Evacuation mission. The US military operates in very remote locations. When an airman or soldier is critically injured overseas, an incredibly complex process is required to treat and evacuate them back to definitive care in the United States. Patients literally have their own personal Intensive Care Unit strapped to their stretcher. Just imagine who is involved - medical and surgical services, logistics, training, legal, finance, etc. SG/TASK was created so that personnel across the Air Force Surgeon General’s staff could quickly coordinate policies while never losing visibility into the task at hand." (View)
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The BauBedarf Group is the largest building materials supplier chain in German-speaking Switzerland. As a market leader and growth-oriented company, BauBedarf recognizes success requires optimized business processes and rapid communications systems. Therefore, BauBedarf decided to reduce complexity and overhead by streamlining its paperbased invoice processing procedures. With the assistance of the IT solution partner, Adeon ag, BauBedarf can now authenticate, process, pay, and archive invoices electronically, saving more than 55,000 man hours annually - a significant improvement in operational efficiency and customer service. (View)
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In 2000 the Department of Labor’s Employment and Training Administration (ETA) started developing grant modules to automate many of the tasks required to initiate, review, execute and close grants. By 2004, DOL realized that although it had automated many aspects of the grant process, there were still many manual, paper-driven steps. There was no one holistic approach or one all encompassing fabric for grants management. In order to meet the PMA as well as Office of Management and Budget directives on grant making, DOL created the e-Grants project to tackle the issue. Using BizFlow DOL will streamline all types of grants, including discretionary, sole source, non-competitive, and earmarked through the pre-award, award, post-award, and close-out. (View)
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Jim Court, VP & CIO, says, "The unique functionality HandySoft offered in BizFlow was process-centric automation. Unlike document management oriented solutions, BizFlow drives human-to-human activities such as data analysis, data validation, approval routing, job monitoring, and worker productivity analysis - all essential in agent and customer facing activities - BizFlow has been cost effective and very easy to understand and implement. And HandySoft has been a good company to work with - fair and customer oriented. Ultimately, our objective was to start simple, then scale out process complexity to end users. With HandySoft as our partner we could do just that." (View)
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With more than one million clients, 1250 employees, and $3 billion under management, SSQ Financial is one of Canada's largest financial institutions. SSQ uses BizFlow® for 10 business processes including policy change requests, correspondence tracking, and medical underwriting. Key benefits include increased productivity, improved management visibility, and accountability enforcement. The case study also shares lessons learned. (View)
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SRA International, Inc. (NYSE: SRX) is a leading provider of technology and strategic consulting services to clients in national security, civil government, and health care and public health. The company's 5,100 employees serve over 275 U.S. government clients on over 900 active engagements. Fiscal year 2006 revenue was nearly $1.2 billion. SRA uses BizFlow for streamlining financial processes such as subcontractor and customer invoicing. The case study also touches on the use of a WIKI for online training and support. (View)
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More than 500 Project Managers, Planners, and Engineers use BizFlow on a daily basis to create and manage procurement orders, engineering test orders, R&D processes, and vacation requests. (View)
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Companies such as Ford, General Motors, and Hyundai rely on Wabash to supply their automotive parts. While design and manufacturing processes follow strict standards (e.g., QS 9000, TS16949), new product development and customer requests can spur changes. Using BizFlow Wabash automated key internal workflows such as engineering changes, item master changes, and capital and premium freight requests. (View)
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As part of its Workforce Restructuring Plan in 2004, the Department of Health and Human Services (HHS) created the Enterprise Workflow Information Tracking System (EWITS). The BizFlow®-based EWITS application will be used for all HR recruiting activities. EWITS integrates BizFlow with PeopleSoft HRMS, Monster Government Solutions' QuickHire, and other applications to create a seamless recruiting process infrastructure. Applying BizFlow was estimated to be 47% less costly than modifying the legacy HR management systems and could be implemented a year sooner. Additional reasons to go with BizFlow versus upgrading the legacy system include easier customization and transportability to other HR management systems. One result of the effort was OMB's decision to name HHS as one of five Federal Government LOB Shared Service Centers for Human Resources. (View)
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KTF embraced BPM as a cornerstone technology to integrate widely divergent, existing systems that enabled their core business processes. The success of the system is largely the result of two factors. Internally, implementation and maintenance of the system has remained transparent, introducing fewer disruptions to customer service while bolstering internal support for the system. Externally, process cycle times have been reduced dramatically as a result of process re-engineering and optimization. The implementation has provided KTF with a future-oriented infrastructure which will allow the company to flexibly cope with their rapidly changing business environment. (View)
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Learn how Cambrian Credit Union used BizFlow to increase their loan-processing capacity by nearly 600%; reduce cost, error rate and processing time; and enable the sales staff to devote more of their attention to customer service and satisfaction. The result: Cambrian offers mortgage rates at a full 1% less than their competitors, and is one of the fastest-growing credit unions in Canada. (View)
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WARIA and WfMC awarded its 2005 Global Awards for Excellence in BPM and Workflow Gold Award for the Pacific Rim to Samsung Heavy Industries. SHI utilizes BizFlow to optimize their fabrication management process, enabling employees to manage and monitor the priority and status of various business processes in real-time. Read this case study to learn how Samsung Heavy Industries realized an annual cost savings of $4.4 million with their BPM initiatives. (View)
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WfMC, Giga Information Group, and WARIA awarded BizFlow its Gold Award for Excellence in Workflow in recognition of BizFlow's performance for Nong Shim, a Korean food company that used BizFlow to integrate their workflow solution, infrastructure system, and Web-enabled technologies. (View)
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WARIA, Giga and WfMC awarded its 2003 Excellence in Workflow Gold Award to Korea First Bank, which is using BizFlow to further strategic corporate objectives, generate significant cost savings and improve productivity by 55 percent. (View)