Case Study

Korea First Bank (Gold Winner, WARIA/WfMC 2003)

Intro:

Korea First Bank deployed BizFlow® to further strategic corporate objectives and to fulfill its mission of increasing the efficiency of its loan processing capabilities. Korea First Bank has achieved this while generating significant cost savings and improving productivity by 55 percent.

Overview:

Korea First Bank is a $30.2 billion global financial institution with 390 branches nationwide. Utilizing BizFlow®, Korea First Bank has succeeded in the swift centralization of scattered loan processing systems and the integration of various legacy systems in the organization. By improving loan-processing procedures, the Bank has internally maximized business competitiveness by enabling the sales force to focus on its primary duties rather than on the technical and administrative problems of loan processing, and externally in maximizing customer satisfaction by considerably improving process cycle time.

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