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Case Study: KTF (Gold Winner, WARIA/WfMC 2006)
KTF embraced BPM as a cornerstone technology to integrate widely divergent, existing systems that enabled their core business processes. The success of the system is largely the result of two factors. Internally, implementation and maintenance of the system has remained transparent, introducing fewer disruptions to customer service while bolstering internal support for the system. Externally, process cycle times have been reduced dramatically as a result of process re-engineering and optimization. The implementation has provided KTF with a future-oriented infrastructure which will allow the company to flexibly cope with their rapidly changing business environment.
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