Register for this Download

Case Study: Rok Plc

Rok Properties is well on its way to becoming "The Nation’s Local Builder™" in the United Kingdom. Rok generated 2006 revenues of £689 million. In 2004 Rok identified a trend in the building industry toward outsourced maintenance. At the same time Rok was engaged by several leading insurance companies to provide reactive maintenance services, supporting and resolving claims from their building tenants and home owner customers. Rok chose BizFlow to develop RokFlow, a core application integrating with insurance companies’ claims systems that ultimately automates the entire maintenance delivery life cycle. Says Richard Gifford, IT Director, "BizFlow is the heart of our RokFlow system. It handles all the documents, from bids to approvals and associated casework. Today RokFlow processes incorporate more than 40 different steps covering job notification to happy customer approval. RokFlow should handle more than 60,000 jobs during 2007. Within those 60,000 jobs/year, RokFlow processes 40 transactions – that’s more than 2.4 million transactions annually running through the application." RokFlow has already contributed largely to Rok’s bottom line by increasing operating profits 113% in 2006 to £2.8 million.