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HandySoft to Present Award-Winning KTF Case Study at Transformation & Innovation 2007
HandySoft Global Corp., a leading provider of business process management (BPM) solutions, today announced that Robert Cain, the company’s director of product management, will present “BPM Innovation in Telecommunication” at the Transformation and Innovation Conference on May 22 at 2:45 p.m. ET at the Washington Dulles Hilton.
Mr. Cain will highlight HandySoft’s deployment of its BPM platform BizFlow® at KT Freetel Co. Ltd. (KTF), Korea’s second largest mobile communications company. HandySoft was recognized with Gold honors for this implementation in the 2006 Global Excellence Awards sponsored by The Workflow Management Coalition (WfMC) and the Workflow and Reengineering International Association (WARIA).
During the presentation, Mr. Cain will discuss KTF’s goal of introducing a BPM system to provide customer-oriented services through systemic, standardized and efficient practices, the associated challenges, and the results achieved to date.
Through its use of BizFlow, KTF has realized cost savings, increased revenues and productivity improvements. For example, by using BPM to reduce customer service initiations, KTF has internally increased sales by 250 million Korean won ($270,500 U.S.). The BPM solution has reduced the time from new contract completion to opening of the service by 50 percent, thus reducing the roaming charges that customers would typically incur during this time. Moreover, the roaming opening process status can be checked in real-time, causing idle time to decrease by an average of 40 hours.
A profile of KTF’s BizFlow implementation is also included in the 2007 BPM & Workflow Handbook, which will be officially launched at the Transformation and Innovation event. The award-winning KTF case study can be downloaded at www.handysoft.com/downloads/download_registration.asp?Docid=260.
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About HandySoft Global Corp.
HandySoft Global Corporation is a leading global provider of Business Process Management (BPM) solutions. By unifying people, processes and information, HandySoft's products drive breakthrough individual and organizational performance. HandySoft takes a unique approach to BPM by providing a framework for both structured and dynamic work. HandySoft’s offering includes the award-winning BizFlow® platform and OfficeEngine™, the industry's first solution to combine the power of traditional BPM with the flexibility of e-mail. For more information call +1-703-442-5600, email info@handysoft.com or visit http://www.handysoft.com.
HandySoft, the HandySoft logo, OfficeEngine, BizFlow and BizFlow Accelerator Suites are trademarks of HandySoft Global Corp. All other trademarks are the property of their respective owners.
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