Business Users Can Define Optimal Performance Metrics, Rapidly Test And Deploy, Monitor In Real-Time, and Instantly Respond To Changes In Their Business Environment

Vienna, VA - May 17, 2004 - HandySoft Global Corporation, the leader in business process management (BPM) solutions, today announced the release of BizFlow 9®, the latest version of HandySoft’s award-winning BPM platform. BizFlow 9 boosts HandySoft's position as a leader in providing enterprise technology designed to empower business users to make better decisions through complete visibility into their business processes. With BizFlow 9, HandySoft enables users to monitor business events, identify and prioritize activities that need improvement, and quickly alter processes in response to real-time changes in market and company dynamics. BizFlow 9 analysis capabilities reduce the risks associated with business improvement by providing a highly advanced approach to defining optimal business scenarios and improvement steps as required by global quality initiatives such as Six Sigma.

"Our business, default management, is handled for a flat fee, and so to increase profitability, we must make business processes more efficient, flexible and proactive to changing business conditions. We also face challenges of increased competition and risk, as well as rising costs," said Tom Bradham, CIO for LOGS Financial Services, a national provider of default management solutions. "BizFlow 9's enhanced capabilities will enable us to simulate proposed changes to our business processes before implementation, so that we can maximize their improvement, and aggressively tackle the challenges we face in the default mortgage marketplace."

In an April 2004 Research Commentary entitled Real-Time Decisions Need Corporate Performance Management, analysts at Gartner Group made the following observation: "Companies that adopt the real-time enterprise (RTE) concept progressively remove delays to the execution and management of their critical business processes. In particular, they capture significant events as they occur, assess their potential to create threats and opportunities, and take timely action to defuse threats and exploit opportunities. …Without a strong, agile management and control cycle, strategy cannot be implemented effectively (top-down planning and execution) and operational signals, like those monitored and escalated by a business activity monitoring infrastructure, will not reach their full tactical and strategic effect (bottom-up feedback)."

BizFlow 9 helps move companies from a static world where change occurs "after the fact" to a dynamic, responsive world driven by real-world business metrics through the following new enhancements:

• Process Simulator - A highly integrated simulation and analysis environment enables the fast definition of business conditions affecting process and participant performance, with a high-performance engine delivering results in seconds. BizFlow's Process Simulator enables companies to create "what-if" scenarios by adjusting market parameters, such as inputs, deadlines, constraints and resources. The Process Simulator also lets companies set desired performance targets, and the simulator will suggest ideal parameters to achieve it.
• Unique custom report generation and optimization features let business users create and share key findings to help justify process improvement initiatives by highlighting inefficiencies and the impact of potential improvements before implementation.
• Support for Business Activity Monitoring (BAM) and "reaction in real-time" - Companies can mitigate operational and financial risks by implementing processes that react immediately to changes in the business environment. BizFlow 9's extensive event detection and response system empowers companies to react swiftly, effectively, and in accordance with best practice procedures to changing business conditions. Wizard-based event detection and response features make set-up fast and easy to deploy and maintain.
• Wizard-based Web and J2EE service features for reusable, standards-based interoperability with IT resources, such as rule engines, enterprise applications and external partner systems. Additionally, this enhanced Web services capability enables companies to extend the power of real-time data monitoring, control, reporting, and analysis beyond the enterprise, so that critical business information can be supplied in real-time by the entire value chain.

"Up until now, businesses have been forced to look in the rear-view mirror and apply static, reactive technologies to address problems as they arise," said Daryn Walters, vice president of worldwide marketing and strategy for HandySoft Global. "Companies are now demanding technologies that enable them to make decisions based on facts and real-time information instead of guesswork. With BizFlow 9, we offer companies a convergence of technological capabilities to enhance corporate decision-making, rendering it more dynamic, responsive and predictable, thereby reducing risk and costly exceptions so they can more completely serve their customers."

For more information about BizFlow 9, visit: http://www.HandySoft.com/BizFlow

About HandySoft Global Corporation
HandySoft Global Corporation is the premier provider of configurable software solutions that simplify and automate business processes; capture and enforce best practices; improve productivity and quality while reducing costs; integrate information technology; and foster collaboration among employees, customers, and partners.

The foundation for HandySoft's industry and departmental solutions is BizFlow®, the award-winning platform for business process management, automated workflow, and collaboration. BizFlow offers complete capabilities for building and managing automated business processes, including tools for designing and monitoring the processes, presenting and accessing work, integrating existing IT systems, and administering the platform itself. As a global solutions provider, HandySoft Global is headquartered in Vienna, VA, with offices in Seoul, Korea, Sydney, Australia, Tokyo, Japan, and London, England, and with strategic partner representation throughout the world. HandySoft has implemented process management solutions at hundreds of sites worldwide. For more information call +1-703-442-5600, email info@handysoft.com or visit www.handysoft.com

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