Leading UK Building/Maintenance Company Selects HandySoft's BizFlow in $900,000 Deal

Vienna, VA - July 16, 2004 - HandySoft Global Corporation, a leading provider of business process management (BPM) solutions, today announced that Rok Property Solutions plc, a leading UK development, building and maintenance company, has selected BizFlow®, HandySoft's award-winning BPM enterprise platform. In a three-year project reported to be worth close to $900,000, Rok will use BizFlow to improve the efficiency and visibility into its business processes, enhance customer service, bring automation to field force management and generate valuable management data to improve business strategy.

BizFlow will initially be implemented across the Rokforce division, which provides maintenance and repair services to clients ranging from national retail chains to underwriters fulfilling buildings insurance claims. Rok will then evaluate extending the implementation to other parts of the business.

"HandySoft's BizFlow has a quality pedigree, and we judged it to be the best fit for Rok's business needs," said Phil Copperwheat, IT Project Manager at Rok. "Rok is undergoing a period of rapid growth, and we have to manage this phase very carefully to ensure that it is sustainable. As we expand our business, we need a reliable means of enforcing best practice and high service standards throughout the company."

HandySoft's BizFlow application will control and manage Rokforce's maintenance and repair business processes. Local service co-ordinators (LSCs) handling customer enquiries will have a real-time overview of the available resource pool, allowing them to allocate technicians to tasks that are scheduled in Microsoft Outlook. Technicians then receive job instructions via hand-held devices and inform the LSCs once the task is completed.

Rok's LSCs will be in a position to view the exact status of a job or callout, enabling them to better respond to customer enquiries. Management can identify customer service bottlenecks and make rapid changes, implement best practice procedures and enforce and monitor new processes. Triggers can be put in place to pre-empt problems or under-delivery of service.

"Part of our aggressive plan to maintain our 40 percent quarter-over-quarter growth rate from Q1 is to expand into new vertical markets in the UK and Europe, and our deal with Rok represents an important first step," said George Bennett, vice president of international sales for HandySoft. "Rok's usage of BPM highlights how companies can utilize this technology to strengthen customer service in an industry where customer satisfaction is paramount."

"We have invested in BizFlow to ensure our high service standards are maintained and improved as we grow to become the UKs leading 'local' builder-developer," Mr. Copperwheat noted. "We are avoiding the restrictions of unwieldy and costly paper-based processes, and we are gaining access to an up-to-the-minute analytical view of how the business is running and where we can enhance existing processes."

About Rok Group
Fast growing Rok property solutions plc is fully listed on the London Stock Exchange. It has a network of 27 offices across the UK, providing integrated services to local markets that enable customers to make the most of their property assets. Rok uses its core skills to develop commercial, industrial, retail and leisure premises; to provide construction services ranging from 'small ticket' to large capital projects and offer a premium planned and response maintenance service. It regards itself as the mould-breaker of its industry, committed to challenging preconceptions about how things should be done. For more information contact Vicky Banham on 01823 446024 or visit www.rokgroup.com

About HandySoft Global Corporation
HandySoft Global Corporation is the premier provider of configurable software solutions that simplify and automate business processes; capture and enforce best practices; improve productivity and quality while reducing costs; integrate information technology; and foster collaboration among employees, customers, and partners.

The foundation for HandySoft's industry and departmental solutions is BizFlow®, the award-winning platform for business process management, automated workflow, and collaboration. BizFlow offers complete capabilities for building and managing automated business processes, including tools for designing and monitoring the processes, presenting and accessing work, integrating existing IT systems, and administering the platform itself. As a global solutions provider, HandySoft Global is headquartered in Vienna, VA, with offices in Australia, Japan, London, and Korea, with strategic partner representation throughout the world. HandySoft has implemented process management solutions at hundreds of sites worldwide. For more information call +1-703-442-5600, email info@handysoft.com or visit www.handysoft.com.

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