Expert Review Services

HandySoft’s packaged service offerings empower customers to deploy their BizFlow® with confidence and ensure predictable results. Based on proven best practices, our expert review services provide expert guidance and reviews at critical milestones throughout your Business Process Management (BPM) project life-cycle.

These service offerings include:

• BizFlow® Solution Life-cycle Workshop
• BizFlow® Implementation Improvement Review
• BizFlow® Performance Tuning

BizFlow® Solution Life-cycle Workshop

Our experienced team will conduct a comprehensive review of your business processes and workflow. The objective of the review is to:

• Understand the Travel & Expense process and its constraints, rules, document routing, business decisions and organizational units involved in process execution.
• Reviewing the current and proposed organizational structures and the associated resource responsibilities, policies, procedures and performance metrics essential to optimal process execution.
• Assessing the process redesign and BPM solution, considering such factors as transaction scalability, technology architecture, systems integration, forms design and routing logic and reporting.
• Designing and architecting an enterprise-wide solution for business process and workflow management, including overall architecture and implementation / integration models.
• Critiquing various test approaches.
• Discussing change management strategies.

BizFlow® Implementation Improvement Review

Our experienced team will work with your team members to review the cost, schedule, and technical aspects of your BPM project execution at various checkpoints through-out the BPM project life-cycle. The objective of the review is to:

On-site Business Process Analytics & Design Review

• Review business process rules, document routing, business decisions and organizational units involved in process execution
• Assess process redesign and BPM solutions, considering such factors as transaction scalability, technology architecture, systems integration, forms design and routing logic and reporting
• Evaluate system installation tasks, end-user training plans and production environment configurations

Success Metrics Identification

• Gather key performance indicators (KPIs), user satisfaction criteria and speed of application / interface improvements essential to optimal process execution

Process Improvement Recommendations

• Address the risks associated with the current design of existing process definitions
• Present process performance optimization considerations

Action / Development Plan

• Deliver new project scope and implementation plan
• Provide project management and/or development services to execute recommendations

BizFlow® Performance Tuning

Our experienced team will conduct a technical review of the system performance of an operational BPM solution, taking into consideration scalability, extensibility, reliability, availability, and ease of use. During this review, our services team:

• Defines performance goals
• Analyzes production system performance for scalability, extensibility, reliability, availability and ease of use
• Assesses the performance of hardware capacity, web application configurations, database servers and BPM software
• Reviews forms, reports, user interfaces, standards, security and overall technical architecture and configuration of the production environment
• Evaluates system performance criteria, throughput capabilities, scalability, transaction volumes and actual performance data
• Measures and monitors BizFlow® end-user response on a customer environment that is ‘near’-production
• Implements potential remedies to improve performance on ‘test’ environment
• Presents recommendations and potential solutions to optimize overall system performance as well as individual components
• Implements recommendations