Action Tracking and Tasking

Where Work Breaks Down

The DoD and IC are Tasker driven organizations. Whether responding to congress, the Joint Staff, or the Agency Director – Taskers are always top priority. Taskers require a great degree of oversight and collaboration that email, spreadsheets, and other homegrown tools do not provide.. DoD & IC organizations are faced with two contrary approaches to the Tasker challenge – chaos or rigidity.

Email is chaos. With email there is no accountability, control, visibility, or reporting. Tasker systems that are based on spreadsheets, attachments, and email are always plagued by:

• No ability to track Taskers
• Missed deadlines
• Lack of management reports

Alternatively, organizations that choose to customize a COTS package, like CRM, or develop a homegrown system are faced with rigidity, 1,000’s of lines of custom code, long delays, and user dissatisfaction.

Task with Visibility and Collaboration

BizFlow provides an out-of-the-box Tasking and Action Tracking Solution called Office Engine. Office Engine was developed specifically for realworld, federal requirements to address the Tasker challenge.

Today, Office Engine is deployed across the federal government with astounding success. In 2009, Gartner awarded the BPM Excellence Award to the Nuclear Regulatory Commission for their Correspondence Tracking and Tasking solution developed on Office Engine.

Office Engine supports the dynamic, ad-hoc nature of Taskers while also providing 100% real-time visibility and accountability. Office Engine dynamically maps the Tasker as it moves through the organization and archives completed Taskers for reuse and review.

Office Engine provides you with all of the capabilities to support an enterprise Action Tracking System with no custom code:

• Set deadlines, notifications, and priority
• Task multiple participants with the same or disparate tasks
• Real-time visibility into status and work
• Executive dashboards & ad-hoc reports
• Portion marking for classification