Tasking / Correspondence & Action Tracking

HandySoft has worked for years helping organizations to streamline correspondence and action tracking workflows. Organizations have come to us with manual paper-based tasking processes where information is lost, people are absent, tasks get reassigned and correspondence goes unanswered or is simply not answered effectively. Individuals initially turn to email. But they find quickly that, just like paper, emails often go unanswered and inundate process participants to the point of overload. They struggle to hold people accountable.

The BizFlow® BPM Suite provides efficient, visible correspondence and action tracking capabilities taking BPM to a dynamic process management level. As data calls and requests pour in, organizations can streamline and automate decision-centric and collaborative process steps by tying together forms, workflows and document repositories into one browser-based task tracking application.

Tasking Scenarios Include:

• Budget Drills
• Contract Negotiations
• Critical Infrastructure Program
• Data Calls
• External Agency Requests
• Incident & Response Management
• IG/OMB/GAO Resolutions
• Policy Development
• Program Management
• RFP Collaboration
• Task Tracking

• 
• Business Value
• Quotes

• Provides control of end-to-end correspondence and action tracking with total process visibility, status checks, deadlines, document retention and audit trails
• Maximizes knowledge networks while meeting compliance demands by routing tasks via structured, ad-hoc and completely dynamic workflows
• Holds people responsible by having complete visibility to all process participants — identifies who is doing what, when, and why; avoids bottlenecks

“Senior managers really like SG/TASK because of its structured nature. A task is always assigned to an Action Officer (AO). After the AO drafts a response, the task follows a path in which each office in the AO’s chain of command concurs (or non-concurs) with relevant comments. The path is flexible enough to allow all necessary AOs and subject matter experts to participate. Sometimes the ad-hoc nature of our workflow can include between two and 20 people. All participants have access to the full comment trail. AOs can track all of their work according to activity name, priority, status and type. Every action on every task is tracked for accountability. Executives get the visibility they need and demand. They can view comments on every issue from all levels of their staff.”

CKO Air Force Medical Service

How do you want to automate your business processes? Contact us today.