Financial Services

• Reduced cycle times by 41%, process 55% more loans, reduced employees by 16% and achieved a 28% unit cost savings at Korea First Bank
• Reduced credit card application cycle time from 2 days to 30 minutes, improved customer service response time, and dramatically reduced manual data entry and errors at School Employees Credit Union of Washington
• Increased customer service productivity by 70% at First American Property and Casualty Insurance
• Cut staff from 6 clerks to 2 clerks in each of four divisions by streamlining new deal applications and reducing AP processing, saving Vornado Realty more than $400,000 annually
• Lowered operational costs by 10% by automating workers' compensation underwriting and claim submission at QBE Insurance.

"When combining our internal methodology with BizFlow® we create great value to LandesBank Berlin (LBB). We provide faster customer services via process automation. By building in mandatory fields, auto look-ups and approvals, we have virtually eliminated data entry errors. We have complete process transparency. Everyone involved knows work item status. We also have data from a Six Sigma perspective. We have a definitive baseline of data to measure process effectiveness, efficiency and predictability. We now can move forward with process optimization based on facts instead of perception."

BPM Project Manager LandesBank Berlin AG

"We do a lot more than other smaller financial institutions because of technology, and we knew that the right BPM solution would allow us to differentiate Cambrian even further. BizFlow® provided not only the BPM an workflow capabilities we needed, but provided the capabilities we needed in order to integrate with a wide variety of back-end systems."

VP of Information Systems & Technology Cambrian Credit Union