Telecommunications

In the highly competitive telecommunications market, companies are looking for competitive advantage through innovative services offerings and price differentiation. Business Process Management plays a key role in delivering both of these capabilities.

Any innovative new service offerings must be deployed without a hitch, to maintain high levels of customer service and maintain customer loyalty. BPM solutions help organizations deploy new programs more quickly and efficiently, ultimately leading to the second point of differentiation which is cost control.

Telecommunications companies use BizFlow® to automate:

• Manage the deployment of new service offerings
• Schedule, track and manage the repair of facilities such as cellular towers
• Facilitate billing
• Manage procurement and accounts payable
• Ensure quality

• 
• Business Value
• Quotes

• Streamlines equipment handling, inventory control and network build processes to ensure on-time site access, security clearances, product availability, installation, quality assurance and close-out
• Speeds product development, testing and market roll-out by automating human-based resolutions and escalation from engineering changes and product holds
• Accelerates order-to-cash through streamlined and integrated customer processing and product distribution
• Eliminates rework caused by administrative mistakes

"At KT Freetel, we used BizFlow® to cut labor costs by $10,000/month by slashing idle work hours by 20 hours/month and reducing customer claims on quality from 100 cases/month to 65 cases/month."

Manager of IT Development Team KT Freetel

How do you want to automate your business processes? Contact us today.